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Privacy policy

Bume Limited is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use and protect the information you provide when you use our Sure Credit service. Please read this policy carefully so that you understand how and why we use your data. By visiting surecredit.co.uk, you agree to the practices described in this policy.

Who are you?

We are Bume Limited, a company registered in England and Wales (Company number 14051741), Registered Office: 124 City Road, London, EC1V 2NX. We are registered with the Information Commissioner's Office under reference number ZB656048. Bume Limited is an Appointed Representative of William Ellis Sinclair (FCA reference number: 975519).

What information do we gather about you?

We may collect and process the following data about you:

  • Personal information you provide when registering for our service, such as your name, email address, date of birth, address, and telephone number
  • Payment information, including your card details (processed securely by our payment provider)
  • Information about your use of our website and services, including pages visited and actions taken
  • Technical information such as your IP address, browser type, and device information
  • Communication records, including emails and chat messages with our support team

How do we keep your information secure?

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes encryption, secure servers, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

What do we use your information for?

We use your personal information to:

  • Provide you with access to your credit report and score via TransUnion International UK Limited
  • Verify your identity to ensure security
  • Process your subscription payments
  • Send you credit alerts and notifications
  • Provide customer support and respond to inquiries
  • Improve our services and develop new features
  • Comply with our legal and regulatory obligations
  • Send you marketing communications (where you have given consent)

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Who might we share your information with?

We may share your personal information with the following third parties:

  • TransUnion International UK Limited – to provide your credit report and score
  • Our payment processor – to process your subscription payments securely
  • Our customer support platforms – to provide you with assistance
  • Our hosting and infrastructure providers – to operate our website and services
  • Regulatory bodies and law enforcement – where required by law
  • William Ellis Sinclair – as our principal firm for regulatory purposes

We will not sell your personal information to third parties for marketing purposes.

GDPR and updated cookie consent

Under the General Data Protection Regulation (GDPR), you have certain rights in relation to your personal data. Please see our GDPR page for full details of your rights, and our Cookie Policy for information about how we use cookies.

International transfers

Your personal data may be transferred to, and stored at, a destination outside the United Kingdom. Where we transfer your data outside the UK, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

How long do we keep hold of your information?

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use, and applicable legal requirements.

What are my rights?

Under data protection law, you have the following rights:

  • The right to access – you can request a copy of the personal data we hold about you
  • The right to rectification – you can ask us to correct inaccurate data
  • The right to erasure – you can ask us to delete your data in certain circumstances
  • The right to restrict processing – you can ask us to limit how we use your data
  • The right to data portability – you can request your data in a machine-readable format
  • The right to object – you can object to our processing of your data

To exercise any of these rights, please contact us at hello@surecredit.co.uk.

Do you own cookies?

Yes, we use cookies on our website. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

How can I contact you?

If you have any questions about this privacy policy or our data practices, please contact us:

Email: hello@surecredit.co.uk
Phone: 0330 335 8509
Post: Bume Limited, 124 City Road, London, EC1V 2NX

Changes in this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to see any updates or changes to our privacy policy.